Privacy Policy

Last updated: April 2026

Who we are

econker is an IT solutions company based at Nishkam Centre, 6 Soho Road, Birmingham, B21 9BH. When we refer to "we", "us" or "our" in this policy, we mean econker. You can contact us at hello@econker.com.

What information we collect

We may collect the following personal information:

• Name, email address, phone number, and any details you provide when using our contact form or emailing us directly
• Technical information such as IP address, browser type, and pages visited when you use our website
• Information provided in the course of delivering IT support and services to you

How we use your information

We use your personal information to:

• Respond to enquiries and provide the services you have requested
• Manage our relationship with you as a customer or potential customer
• Send relevant communications about our services (only where you have given consent)
• Improve our website and services
• Comply with legal obligations

Legal basis for processing

We process your personal data on the following grounds:

• Consent: Where you have provided consent, for example by submitting our contact form
• Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
• Legitimate interest: Where we have a legitimate business interest that does not override your rights, such as improving our services
• Legal obligation: Where we are required to process data by law

How we store and protect your data

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or damage. We only retain your data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing your information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, such as hosting providers and email services. These providers are required to keep your information secure and use it only for the purposes we specify.

Cookies and analytics

Our website uses privacy-focused analytics that do not use cookies and do not track you across websites. We collect anonymised usage data (pages visited, referral source, browser and device type) to understand how our site is used. No personally identifiable information is collected through analytics.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where there is no legitimate reason to keep it)
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@econker.com.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can find details at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.